Lifetime Warranty | Vision Audio Visual

Meeting Room

Lifetime Warranty

Vision Triangles

Over 300,000 meeting rooms around the world use Vision’s products. Vision has benchmarked itself against some of the world’s largest electronics manufacturers and has a world-class reliability record. We made RELIABLE a key word because we are passionate about making our products as good as they can be.

If you have feedback that could help make our products easier to use, we want to hear it!

Warranty Details

All Vision products have a lifetime warranty, including Vision Media Players. Lifetime is defined as 30 years.

You are required to provide a DETAILED DESCRIPTION of the fault. Some Vision products are very technical and require troubleshooting all elements of the installation as it may not be the Vision product at fault. Vision may refuse to replace the item if an adequate description is not provided.

Vision aims to send a replacement item within 5 working days however this may not always be possible, in which case it will be sent as soon as practicably possible.

Raise Warranty Request

Outside of UK and Ireland:

  • End users: contact your reseller and ask for a replacement.
  • Resellers: contact your local distributor to raise an RMA. You will need the invoice reference. We will need a detailed fault description and may ask for photos in order to understand the fault and improve product.

UK and Ireland

  • End users: contact your reseller.
  • Resellers: contact Techdata Maverick to raise an RMA.
    • You will need the invoice reference.
    • We will need a detailed fault description and may ask for photos in order to understand the fault and improve products.
      Faulty product is a huge inconvenience for everyone, and we are passionate about reducing it. 

Notes

  • If you bought a package – for example a Techconnect faceplate package, we need to know which part is faulty.
  • If you replace the faulty item with another product and it worked, please let us know in the fault description.
  • Please outline what tests you did to isolate the fault.
  • For motorised floorstands [only] you may request a site visit. In this case complete this request form.

Lifetime Returns

If you have an unopened product we will take it back for a credit.